wrong invoice information sent; tried to re transmit

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  • Updated 4 years ago
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  • (Edited)
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I am trying to re-enter an invoice per customers request do to the body of the invoice not matching the header. I am unable to do so, since every time I choose the line items on the invoice the body price continually generates as Zero. How can I fix this? Our customer is continually stating this is on our end and needs us to re-enter the invoice.
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Katie

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Posted 4 years ago

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Ava

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Hi Katie,

Thanks for posting in the Support Center! I'm sorry to hear this has been a long process for you. I can take a look and see what's going on. Can you give me the PO number and the invoice number(s) you've been working on so I can see what's happening to the invoices?
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Katie

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0071-9399885-3802 and 0071-2009643-3803. Thank you for your help!

Will you also look into 0071-9548992-0553
(Edited)
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Ava

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Hi Katie,

I think I figured out the problem here. When you add the items to the Target invoice, you will want to adjust the "Qty Invoiced" number to reflect the quantities invoiced, since the form defaults to "0".

In order to adjust the total price, I advise adjusting the quantity invoiced for each item under the Detail Tab to reflect the correct price. That way, the Merchandise Total will match the Invoice Total (the body price). If you just adjust the Invoice Total under the Summary tab, that means the item totals won't match the body price.

As well, if you are not invoicing an item (as in, a quantity of "0"), I advise simply not adding the item to the invoice rather than sending Target an invoice with a 0 quantity. That might make the EDI transaction a little cleaner (unless Target has specifically requested you send it with 0 quantities and a $0 price). Please let me know if I can provide any further clarification!
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Katie

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Thank you so much for that information, it was extremely helpful. I have re-entered and transmitted the invoices and will look on Partners On-line tomorrow to confirm they have accepted and will pay. But so far the body and the header on the invoice match, so I would be surprised if it didn't go through. 

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