win7/IE11 freezes when java is invoked

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Periodically, when we click the orange triangle to create an invoice, the browser will freeze hard and java will not load. The browser has to be closed via task manager. I've cleared the java and IE caches, but the problem always returns. Is there a recommended version of java and/or IE settings that you recommend?

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cody

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Posted 3 years ago

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cody

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The user also receives this message even though java is installed: 'java plugin required' 'you must install the java plugin in order to use this functionality. please download the latest version...'

If she clicks 'close' the message goes away and java runs.

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Max, Alum

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Hello Cody,

Thank you for posting to the Support Center!

For the freezing issue it seems like that may be related to one or more versions of Java that are active on your computer. One of these files may be too old or corrupt, causing the browser to freeze. Please follow the steps below to delete all previous Java files and then re-install Java:
  1. Click on the Start menu on your computer
  2. Choose 'Control Panel'
  3. Find Programs
  4. There you should then see an 'Uninstall a program' icon
  5. Click on that and then find Java and uninstall from there
  6. After that is uninstalled go to Java.com
  7. Then Click on the large Free Java Download button
  8. Go through the installation process
  9. Then after it walks you through verifying java you will want to go back into WebForms and try and load a form again
Please let me know if you are still having troubles on this and we can setup a call to further troubleshoot.

As for the java plugin required; you should be able to get rid of that by adding our website - portal.hosted-commerce.net to Compatibility view settings. Please follow these steps to add that:
  1. Press Alt on your keyboard when in Internet Explorer
  2. Find the 'Tools' drop down at the top of your screen
  3. Click on that and then click 'Compatibility view settings'
  4. Add our Website that I included above to Compatibility view
I hope this helps!

Regards,


SPS Commerce Infinite Retail Power
 

Max Corrigan

Analyst | WebForms Fulfillment

888-739-3232 option 1,1
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cody

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I added portal.hosted-commerce.net to compatibility view and the message went away. I also added the addresses below to the java security exception list. So far, it is behaving.

https://*.hosted-commerce.net
https://*.cloudfront.net

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