Why I am the only one receives new order notifications?

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  • Updated 5 years ago
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I am the account administrator and my email receives the new order notification. But why other users I set up in the system do not receive notification email according to their areas?
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Kevin Lu

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Posted 5 years ago

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Kayla Johnson, Alum

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Hey Kevin,

Thank you for posting in the Support Center! In order for other users to receive e-mail notifications for their accounts, you will want to ensure that their e-mail addresses are adder per username for each account. As an admin you are able to set those e-mail notifications in the 'Company User Admin' Portion of your account. You will want to ensure that the respective e-mail address is adder per each username in order for the different users to receive e-mail notifications. I have included a video below describing how to manage the different usernames.

Company User Admin

Please let me know if you have any additional questions!

Thanks and have a great day!


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