Why don't I see my ASN in WebForms after I completed it in Scan and Pack?

  • 1
  • Question
  • Updated 7 years ago
  • Answered
I finished my ASN in Scan and Pack, but don't see it in WebForms.
Photo of FAQ


  • 9,380 Points 5k badge 2x thumb

Posted 7 years ago

  • 1
Photo of Michael Hicks

Michael Hicks, Official Rep

  • 2,732 Points 2k badge 2x thumb
After all your labels are printed, ensure that you navigate to "Shipping Info" and click on send ASN. Once clicked, ensure that you wait for the "ASN has been submitted" pop-up box to appear. If this box doesn't appear, allow the program to continue to process as it finishes building the ASN. Once the pop-up appears you can be sure that a copy of the ASN has been sent to WebForms and will appear shortly.