Why does an Invoice show not being opened?

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  • Updated 5 years ago
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My invoice #019463 dated Feb 24, 2014 is still showing the envelope as being unopened. Does this mean that my trading partner (Grainger) has not received this invoice?
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Barb

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Posted 5 years ago

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Katelyn McDonald

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Hi Barb! Thank you for your post! I am currently looking into the dataflow for invoice 019463 to ensure it did reach Grainger successfully. I will provide an update as soon as I have one.

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Katelyn McDonald

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I do see this invoice reaching Grainger successfully. I will create a case internally and reach out to Grainger to ensure that they did receive the document, and then I will update the document's status accordingly if it was successful.

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