Why did my document error even though it checked successfully prior to sending?

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  • Updated 6 years ago
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I make sure to click “Check” before sending my documents in WebForms; why did this one error?
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FAQ, SPS FAQ

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Posted 6 years ago

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Sarah

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Check is designed to review documents and verify that fields flagged as mandatory within the form have been completed, and that the specified field length requirements have been met. Occasionally, the map in the data center will have been updated with more stringent requirements which will cause it to fail within SPS data center. If this is the case, please notify us and we will be happy to escalate an issue to have the WebForms map updated to match.

Additionally, it is important to note that our maps do not validate whether or not the information entered is accurate based on your trading partner’s business rules. In this situation, the data may processes successfully out of SPS Commerce’s system but be rejected by an EDI Functional Acknowledgement (997). Please contact Customer Operations to determine where the error occurred and if it was rejected by your trading partner, we will need to work together to identify the cause of the error.