Why did I receive a Purchase Order Change after I shipped my product?

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  • Updated 6 years ago
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Why did I receive a Purchase Order Change after I shipped my product?
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FAQ, SPS FAQ

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Posted 6 years ago

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Sarah

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The first thing to verify is a POC is received after product has shipped is whether or not all mandatory EDI documents have been sent. Purchase Order Acknowledgements and Advance Ship Notice documents may be requirement by your trading partner. If that's the case and these documents haven't submitted within a given timeframe, your trading partner may not know the status of the order/shipment. If a change is received for an order that has already processed, it is important to talk with your trading partner to ensure that all documents have been received on time.
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Michelle Nelson

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This routinely happens with our account with Gander Mountain. I just received 4 this morning on orders that shipped as long ago as July. We send our ASNs through mapadoc and as far as I have been told we aren't required to send a POA through SPS for Gander. can you please help me verify that we are meeting all requirements?
Please & Thank You!
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Fred, Customer Operations Analyst

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Hi Michelle,

Thanks for your post!  I am not sure why they would be sending changes for orders that shipped a few months back, but I was able to confirm that the POA was not a required document for Gander Mountain.  You would only need to send this document if you needed to make an update to an order.  They would then respond with 48 hours of receipt.  I also know that they require an 856 (Advanced Ship Notice) and 810 (invoice)
for every shipment against an EDI purchase order (i.e. no paper invoice copies for EDI PO). I am not sure if there were different situations where maybe you had to send return documents outside of your Mapadoc connection, but that may be a reason why these keep coming up every once in a while.

Gander Mountain did let us know that their EDI Operations Guidelines and
other important documents can be found here: http://www.gandermountain.com/vendors.  So this may be another good resource for these questions.  You might be able to get PO-specific information from your buyer as well.  Please let me know if you have any questions.  I might need to bring in some additional resources if it has to do with your integrated connection.  Thanks!