Why can't I access my web forms on my Mac?

  • 1
  • Question
  • Updated 6 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

I've already up dated Java. 2 weeks ago I had the same problem but when I up dated Java it worked. This week its not working and I have the latest Java version.
Photo of Candy Jay

Candy Jay

  • 70 Points

Posted 6 years ago

  • 1
Photo of Drew


  • 790 Points 500 badge 2x thumb
Hi, Candy! If you've checked to make sure all of your software updates have been installed, I would try clearing your Java cache. Instructions to do so are below:

1. Go to your Java Preferences.

2. Go to the “Network” tab and select delete files.

3. Completely close down your Mozilla Firefox browser. Make sure the Blue light goes off under the Icon in the Dock as this is what indicates if a program is still running or not.

4. Re-start Firefox and log back in to WebForms to try loading a form.

Please let me know if you are still unable to load the forms and we can investigate this further!
Photo of Michael Hicks

Michael Hicks, Official Rep

  • 2,732 Points 2k badge 2x thumb
Official Response
Hi Candy,

If you're still have some troubles working with WebForms on a Mac computer, we've compiled two training guides (based on Mac OS versions) that can really help you out! Take a look at, and let us know if this helps!

This conversation is no longer open for comments or replies.