Why aren't there Orders available for download in my Scan and Pack module?

  • 1
  • Question
  • Updated 7 years ago
  • Answered
When I refresh orders in Scan and Pack, there are no orders to download? How do I proceed?
Photo of FAQ


  • 9,380 Points 5k badge 2x thumb

Posted 7 years ago

  • 1
Photo of Michael Hicks

Michael Hicks, Official Rep

  • 2,732 Points 2k badge 2x thumb
From WebForms navigate to your Sent items and ensure the PO that you would like to forward is located in your Sent items in a non bold status. If the document is in a unread bold status, this means that it is still in transit, on the way to your pack station and will arrive shortly. If it is in a non bold acknowledged status, try refreshing orders again in Scan and Pack as it should arrive momentarily.