Why am I having issues getting my labels to display when trying to print?

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I'm trying to print my labels, but they aren't displaying. I've tried to troubleshoot this issue, but all I see is a gray screen. Do you have some ideas on how I can resolve this issue?
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FAQ, SPS FAQ

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Posted 6 years ago

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Michael Hicks, WebForms Support Manager

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When attempting to print labels, a grey screen typically appears when mandatory information is missing within the Advance Ship Notice. Usually this is information found within the Order tab, which relates to how the product is being packed. Make sure that all mandatory information has been filled in, and remove any extra item, pack, or store repetitions. These are the most common causes of the grey screen.
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Adam Jems

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Create and print a page of different labels is really easy you need to follow these steps -Start Word. > On the Mailings tab, in the Create group, click Labels > Leave the Address box blank. > To change the formatting, select and right-click the text, and then click Font or Paragraph on the shortcut menu >To select the label type that's it .you can print different labels on the same sheet then cut accordingly. for more details visit -  HP Support Number