Why webforms incredibly slow to load documents? This does not seem right and is counterproductive.

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  • Updated 3 years ago
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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting in the Support Center!

I'm so sorry to hear you have been having longer delay times with the forms loading.  There are times when the amount of data going through the data center is quite large and memory is routed to different places and that can cause loading times to fluctuate a bit.  There are also different firewalls or internet speeds that can cause webservice to be slower both at different times of the day and in general.

I know this can be frustrating and we have recognized this is something we need to improve.  We have been working on a new Fulfillment product for a few years now and it is finally in Beta testing.  This will bring Java to our servers and increase the overall performance and speed of the site.

We have heard very good reviews of the new product so far so we expect to have it rolled out by the end of 2016.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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