why is my asn info not transferring to the invoice?

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I am working with 280 Stein Mart orders.  I combined multiple orders into 1 ASN.  Invoice#, Qty Shipped, and Weight are all in the ASN.  Now the Invoice Auto Complete is asking for the same info all over again.  Why is it not populating into the invoice.
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Julia

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Posted 3 years ago

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Tim Walklet, Employee

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Hello!

Thank you for posting to the SPS Commerce support center!

I was looking into this issue in you WebForms account and this seems to be related to your previous post having to recreate the ASNs.  This seems to be deviation from the way you usually process orders, usually you create one order and one invoice per ASN, which is the correct way to do this.  The deviation may be the reason you are running into this issue, it's not the standard way that both ASNs and autocomplete work.  Stein Mart may even reject these ASNs if you are not in fact shipping all of these purchase orders in the same shipment.

I will be looking into this issue further an conferring with a senior colleague.  I will reach out to you directly on Monday, and i have also sent you a email with pertinent information, please take a look at it.

Thank you,
SPS Commerce Infinite Retail Power

 

Timothy Walklet

Analyst-WFS

 

P: 1-888-739-3232, opt.1, opt.1

niservices@spscommerce.com

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