Why are my invoices sent to Sobeys West still bold?

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I have submitted invoices for Sobeys West orders.  The system is accepting the invoices, but the sent documents are still bold.  Are these being read and accepted by the customer?  The oldest invoice was submitted 30 days ago, and we haven't received payment yet.  How will I know if there is a problem?

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Suzanne Hollis

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Posted 4 years ago

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Brandon Clayton, Former Team Member

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Hello Suzanne,

It looks like none of those invoices have been acknowledged by your trading partner, which could be indicative of a connection issue. I am going to escalate this issue to our implementation team here to have someone look into the set up to verify whether the issue is on our end; and resolve if so.

Thank you,
Brandon Clayton
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Brandon Clayton, Former Team Member

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Hello again Suzanne,

So it looks like a step was missed in the implementation phase and has now been corrected. I know that you said some of the invoices you sent go as far back as 30 days ago. When I ran a search, I did see some that went back farther than that. How many of these invoices do you need for me to resend?

Thank you,
Brandon Clayton
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Suzanne Hollis

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We need all of them resubmitted.  Can you resubmit all of them for us please?

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Brandon Clayton, Former Team Member

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Hello Suzanne,

I have resubmitted all of the invoices to your trading partner. I apologize for the inconvenience. Please let us know if you have any other issues that come up.

Thank you,
Brandon Clayton
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Suzanne Hollis

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Thank you very much for your assistance.

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