Thank you for utilizing the Support Center. Do you happen to have the Purchase Order number that was sent? I will do my best to locate it in our system if we do have it. Given the setup is fairly new, there may still be work being done on the connection. If this is the case, I will have to refer you to Kristina, your Implementation Analyst. I will, however, do what I can to help you!
I searched through the system (assuming GNC to be the retailer), and unfortunately was unable to find the document. As stated above, there may still be connections to set up. I have already reached out to Kristina and ask she reach out within 24 hours to cover our bases. You should see an email from me shortly with her direct contact information.
Sorry I couldn't help further but we will be sure to find your document :)