When trying to invoice orders a Java messega pops up.

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  • Updated 2 years ago
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When trying to invoice orders the following message pops up: "Java plugin required: You must install the Java plugin in order to use this functionality. Please download the latest version of the Java plugin from www.java.com." When trying to download Java it doesn't allow me to. Please advise, it is very frustrating.
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Downright

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Posted 2 years ago

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Allie Lawler, Employee

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Hello Downright Team,

What browser are you using? On March 7th, Mozilla Firefox made a change to no longer support Java Plugins, so any Java forms must be opened in Internet Explorer.

I would also highly recommend using our new Fulfillment platform, which I see that you have successfully upgraded to. It can be accessed at https://commerce.spscommerce.com

We do have a great video on troubleshooting Java issues at https://supportcenter.spscommerce.com/spscommerce/topics/video_webforms_troubleshooting_check_and_up...

Our support team would also be happy to help take a look at things with you! We can be reached at (888) 739-3232, option 1, option 1. 

Thank you,
Allie Lawler
Customer Support Analyst I
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Downright

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Hi Allie,

Thanks for the reply. I did try using the new Fulfillment platform but it seems like the platform is not associated with my email address and so I cannot log on. Can you update the email address to chany@downrightltd.com? Would the new Fulfillment platform yes be ok with Mozilla Firefox? That is the browser I am currently using.
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Allie Lawler, Employee

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Hello Chany,

This is the email address you are signed up for, and Fulfillment can be used on any browser.

With any further questions, please contact us at (888) 739-3232, option 1, option 1.

Thank you,
Allie Lawler
Customer Support Analyst I

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