When I click on Webforms Fulfillment a new tab opens and i am not logged in, how do i view webforms fulfillment?

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  • Updated 3 years ago
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In firefox and internet explorer when I click on Webforms fulfillment from the main page, a new tab opens and I am logged out.  I have downloaded Java and added the site to trusted sites on internet explorer.

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Josh Harris

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Posted 3 years ago

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Zachariah Berry

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Hi Josh,

I know that you've added our site to the trusted site. What URL did you add to trusted sites in IE? Can you remove all SPS-related sites in trusted sites within IE and try adding "hosted-commerce.net" to the compatibility view settings? Once you've completed this, please restart the browser > login to spscommerce.net > and try again. Let me know if this doesn't work.

Zachariah Berry
Analyst - Fulfillment Support
1-888-739-3232
niservices@spscommerce.com
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Josh Harris

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Thanks for your help, looks like the account I was using did not have access to all the information.   I tried another account and was able to view webforms.

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting to the Support Center!

There are a variety of things that could be going on with this.  We can not replicate that on our side so there are some settings in your browser that we will need to take a look at.

This is best troubleshooted over the phone on a desktop share.  I would advise calling in to our Support Team and having them take a look at the browser and determining what exactly is going on there.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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Jordan, Software Engineer

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Hi everyone,

It looks like there was some confusion here as to whether a resolution had been met or not.  Glad to hear you are up and running, Chris!

Best,

Jordan

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