When clicking on New Document to start an ASN get error System Problem

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  • Problem
  • Updated 3 years ago
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When clicking on New Document to start an ASN for FCA, the pop up opens but says System Problem.  Nothing ever loads but the Trading Partner drop down box that doesn't have any options.  There is not a specific order that is the problem because I can't get that far.  Luckmarr Plastics is the company name.
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Dayna Spiegel

  • 70 Points

Posted 3 years ago

  • 1
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Max, Alum

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Good Afternoon Dayna-

Thank you for posting to the Support Center!

It looks like this account was cancelled late last year so that is the reason you are not able to see anything in that box. If you would like to get your account re-activated you will need to contact our client services department who can assist you with that.

Client Services: 1-888-739-3232 option 5

Best Regards,

SPS Commerce Infinite Retail Power

Max Corrigan
Analyst, Fulfillment Support

P: 1-888-739-3232
niservices@spscommerce.com

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