what version of java should we be using, it takes 20 to 30 seconds just to do a POA, ASN or Invoice.

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response time slow when invoicing, asn, or poa,  is there a specific version of Java we should be using??

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Mary O'Mara

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Posted 4 years ago

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Brian Amble

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Hi Mary,

Thank you for posting to the Support Center. We get a lot of questions on Java. Typically, we recommend the newest version of Java. You can find that at Java.com. If you update to the newest version, be sure to follow the prompt and uninstall older versions when it asks.

However, the version isn't the only thing that impacts the speed of forms loading. Do you get any pop ups before? Either the "run this application" or "Java pluggin required?" Those will drastically slow the loading time of the forms. For the first one, be sure to click, "do not show again." It may pop up 2 or 3 times, but after that, it shouldn't pop up anymore if you select that each time.

For the latter, if you do have Java, we see the "Pluggin required" pop up for a couple of reasons. One, you have multiple versions of Java installed. If there is more than 1 version active, that will cause more issues than solutions. You can delete extra in the Control Panel for your computer. Two, you have one version of Java, but it still gives you the pop up in Internet Explorer. 
On the toolbar, click “tools”

In tools, click “compatibility view settings”

When the window appears, make sure “hosted-commerce.net”
is in the address line

Click “add”

Reload your WebForms account

One last thing you can do is clear the temporary internet files in the Java console. 

Open the Control Panel and click on Java.  If it is not on the front page of the Control
Panel it will be under “Programs.”

In the Java Control Panel, go to the General tab
and find where it says Temporary Internet Files.  Click the “Settings” button underneath it.

In the next window, make sure that there isn’t a
checkmark next to “Keep temporary files on my computer”

Click the “Delete Files” button at the bottom.

On the new window, put a check mark in every box
and then click OK.

Click OK on the other windows until you have
exited the Java Control Panel.

If you are still having issues with this, you can definitely give us a call. We can go through the computer and troubleshoot the issues in greater detail. 

Thank you,


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