Why do my Defaults only source in sometimes?

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  • Updated 5 years ago
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We have a bug that deals with our defaults values we set up for our Webforms Invoices.

It is quite inconsistent and doesn't happen too often, but essentially when you open up theinvoice form for a WebForm, it would usually come up with our default remit-to address and other values that should show up; however, rarely when we open up an invoice it will sometimes not pull up any values except for just the PO date and PO number. But if you close the window and open the invoice back up, it will usually resolve this. If you have a solution that'd be great, else we just wanted to bring it to your attention.
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B&F Systems

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Posted 5 years ago

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Hannah, Alum

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Good afternoon, Zak! I got logged into your WebForms account and saw that Remit To information sourced into your Invoices successfully. If you experience inconsistency with Defaults sourcing into your forms, it is most likely due to built up browser temporary internet files and Java cache. To clear these out, please follow the steps outlined in these 2 brief training videos:

How to Clear Temporary Internet Files

How to Clear Java Cache

If you still experience any trouble with Defaults after running through these steps, please let us know.

Thanks and have a great day!
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B&F Systems

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I cleared the the cache and temporary internet files today and the employee got the same issue later on. Any other things we can try?
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Hannah, Alum

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Hi Zak! I would like to give you a call to troubleshoot this issue, as it can be difficult to do so online. Is there a time that works best for you today?
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Hannah, Alum

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Good morning Zak! Per our email conversation, I believe your issue has been resolved. If anything changes, please don't hesitate to let us know.

Have a good weekend!

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