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Is the option for your document crossed off from the Next-Steps option? If your screen is similar to the picture below, please perform the following steps to ensure you are able to select the correct option.
Options Crossed Off:
Have you opened the Purchase Order? The PO must be opened or "Mark Read" prior to working with the order. To open the order, please click anywhere on the line to open the select PO in a new window or tab.
If you would like to open multiple orders at one time without viewing the physical order, follow the steps below.
- Place a check in the Status column next to each PO you would like to open
- Click on Select an Action at the bottom of the page
- Select Mark Read
Have you created a document from the Purchase order and selected the "Done" check-box in the lower lefthand side of the form? Please follow the below steps to resolve this:
- Locate the source document(s) (typically the Purchase Order)
- Place a check-mark in the Status box
- Choose Open from the Select an Action menu
- Refresh the page and continue working with your document(s)
Are you working from the most current Purchase Order? If any Purchase Order Changes have been accepted, you will need to work with the most recent chronological document.
Is the Purchase Order past the Due Date or Cancel Date? If this is the case, SPS will need to be contacted in order to remove the restriction (if applicable).
If you have performed the above steps and the option is still not available, please feel free to contact us and we can further investigate.
Please feel free to post a conversation on the Support Center, email us or give us a call.