Wayfair order status inquiries sent in error on 4/9/13

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

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we received "status" documents for old, completed orders. The orders that I've looked at are from 2011. These documents have filled up our "inbox" so we can't easily browse our history.
Please advise why these showed up.
and can you delete the "status" docs from our inbox so we can manage?

Thanks,
Mike
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mike mcgowan

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Posted 6 years ago

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Lisa Sacquitne, Product Manager

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Hi Mike, Thank you for posting your issue. We will take a look first thing Monday morning and reply via this post!
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Pat, Sr. Customer Operations Analyst

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Hi Mike! I apologize that you received numerous order status inquiry documents from Wayfair for old orders. I was able to delete these from your account as you requested. Wayfair identified an issue in their system where these documents were being sent in error.

Please let me know if you have any additional questions. Thank you!

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