we are having problems accessing ASN's.

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  • Updated 5 years ago
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we are having problems accessing ASN's. We get through Web Forms, enter the PO #, and then click on the drop down menu for ASN, but the system does not connect to the ASN, we get an error message, "A problem with this webpage caused Internet Explorer to close and reopen the tab." although it reopens the tab, we still cannot process the ASN. This has been happening until last friday, June 27th.
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Ray Delorme

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Posted 5 years ago

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Paul, Alum

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Good Afternoon Ray,

You may need to clear out the temporary internet files in Internet Explorer.  I would also recommending using Mozilla Firefox if you can.  Firefox tends to run a little bit smoother when working with Java. To clear your temporary internet files watch this video. Please let me know if this does not resolve the issue and we can take some additional next steps.

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