We have the Java latest update 60 but I am unable to Invoice.. Order 4616223532 get the Java plugin required and then a pop up .. I

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We have the Java latest update 60 but I am unable to Invoice.. Order 4616223532 get the Java plugin required and then a pop up that ask if I want to run this application.. I
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Annett Schwarck

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Posted 3 years ago

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Brian Amble, Employee

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Hi Annett,

Thank you for your post. Currently, the latest Java version is 8 update 66. However, you should be fine using your current version. If you are using Internet Explorer, the "Java Pluggin Required" pop up happens to appear a lot. One adjustment that has been known to resolve that is by going to your "Tools" menu (Gear icon in the upper right hand side) in Internet Explorer and select "Compatibility View Settings." Then you can add the "hosted-commerce.net" website that populates.

Now, when the pop up asks you to run the application, you can click the check box "Do not ask again" and click "Run." It may have you do that 2 or 3 times, but if you check that box each time it shouldn't pop up in the future.

Usually when you get that pop up asking to run the program, that means the form will load. If not, you can try updating to the newest version of Java. However, if you are still having difficulties, you can reach out to us at 1-888-739-3232 option 1, option 1.

I will send you a follow up email to make sure you were able to load your forms.

Best,

Brian
(Edited)
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Jennifer Carlson

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I received the same message so I downloaded the update and after instalation my computer was restarted.  Now when I go back into SPS to edit an invoice I keep receiving an error message, "A problem with this webpage caused Internet Explorer to reopen this webpage." Any idea on what I can do to fix this issue?
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Brian Amble, Employee

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Hi Jennifer,

Thanks for adding to the discussion! Typically, when the browser is closing when you try to load a form, it is because the Java installation went bad. The best bet would be to uninstall it in your "Control Panel." Make sure you are looking in "category" view, then click "uninstall a program," and then proceeding to uninstall all versions of Java.

After that is done, you can go to Java.com and install the latest version of Java. If you have further issues with that, we can troubleshoot further. Feel free to reply to this with your results.

Best,

Brian

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