We have no PO's in the system on the 17th. Can you please look into why this is? Thank you. Annalisa Rivera

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No POs came into Inbox on the 17th.
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Annalisa Rivera- Solid Green

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Posted 4 years ago

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Jordan, Software Engineer

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Good afternoon Annalisa,

Thank you for your post!  I, too, do not show any Purchase Orders in our system for your company on the 17th.  I have search out to the farthest point (where our system connects with Home Depot's) and do not show any orders.  We did have planned system maintenance from 2AM to roughly 6:30 AM yesterday, however all data transmitted during that time was retransmitted.  I mention this because it is the only reason I can think of POs missing for an entirety of a day.  If you are able to confirm with Home Depot that orders were indeed sent, and provide me with a few Purchase Order numbers, I can dig deeper.

Thank you,

Jordan
I cannot give you any POs because we are pay by scan.  But I am attaching the text message we received yesterday.

Thank you

Reference ID: 86420150518033607000    
THE HOME DEPOT AND ITS AFFILIATES REQUIRE ALL INTERCHANGES RECEIVED
TO BE ACKNOWLEDGED AT THE TRANSACTION LEVEL WITHIN 12 HOURS OF
RECEIPT. THE REQUIRED 997 FUNCTIONAL ACKNOWLEDGEMENTS FOR THESE
TRANSACTIONS HAVE NOT YET BEEN RECEIVED.
IMMEDIATELY TRANSMIT 997S FOR THE BELOW TRANSACTIONS. IF YOU ARE
UNABLE TO ACKNOWLEDGE THESE TRANSACTIONS BY THE END OF THE BUSINESS
DAY, NOTIFY YOUR EDI PRODUCTION SUPPORT CONTACT OR CALL THE EDI
HOTLINE AT 1-877-741-0036.
INTERCHANGE DOC DOCUMENT ID RECEIVED RECEIVED
CONTROL NBR TYPE OR PO NUMBER DATE TIME
----------- ---- ------------ -------- --------
000000635 850 53004476 2015-05-17 06.36.00
000000635 850 83051854 2015-05-17 06.36.00
000000635 850 40037429 2015-05-17 06.36.00
000000635 850 72085677 2015-05-17 06.36.00
000000635 850 87012586 2015-05-17 06.36.00
000000635 850 40087603 2015-05-17 06.36.00
000000635 850 48053188 2015-05-17 06.36.00
000000635 850 11016808 2015-05-17 06.36.00
000000635 850 65090888 2015-05-17 06.36.00
000000635 850 80066492 2015-05-17 06.36.00
000000635 850 81044406 2015-05-17 06.36.00
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Jordan, Software Engineer

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Thank you, this is quite helpful!  I will look into it and provide you updates as I find them.

Jordan
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Jordan, Software Engineer

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Annalisa,

Good news - the POs contained in the Text Message were received into your account at roughly 6:09AM CST this morning.  The return document (997 Acknowledgement) has since been processed to Home Depot.  Nothing needed on your end, my apologies for the delay.  It is my thought that the POs were hung up in the maintenance, but you should not have issues going forward.  Please let me know if you have any questions.

All the best,

Jordan

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