We got a pop-up notice asking us to upgrade and there is only 2 days left? Is this real?

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We got a pop-up notice asking us to upgrade our Fulfillment account and there is only 2 days left? Is this real?
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Priscilla Berger

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Posted 2 years ago

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SPS Commerce has been in the process of rolling out our Fulfillment product as a replacement of our WebForms product. This upgraded version is free for all users and provides greater reporting capabilities/customization as well as forgoes the use of the java plugin. The java plugin was required by WebForms to allow the forms to open (you probably remember having to update this frequently). Oracle and most major browsers have stopped the support of this plugin, so this upgrade is becoming ever necessary.

Your company was first invited to upgrade on 3/13/2017 and as of 5/17/2017 has been scheduled for a mandatory upgrade. Since 3/13/2017 a banner would have been at the top of your screen in the account inviting you to upgrade for free and providing added features you could utilize. A couple weeks prior to the mandatory upgrade date, all users would have had to close out of a pop up window counting down the days to the mandatory upgrade to avoid disruption in processing documents.

When clicking the "get started" or "upgrade now" button, please ensure your pop up blocker is off. You will then be provided a spot to include an email address for the upgrade link to be sent to. The email you enter will become your new username that all users will utilize. You will then be granted access to Fulfillment when you complete the steps in the email sent to you. The whole process takes just a couple min.

Until the 17th, your company will have access to both accounts, so this would be a good time to familiarize yourself before the switch. Anything you do in one account will also be reflected in the other.

The new log in screen you will use to log into Fulfillment is commerce.spscommerce.com

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Ryan Decker
Customer Support Analyst II