We are not receiving notifications when orders are received.

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  • Updated 4 years ago
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There is no notification being sent to me when an order is received through SPS Commerce. Therefore, I have orders that have been sitting for almost a month.
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Karen Weichbrodt

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Posted 4 years ago

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FAQ, SPS FAQ

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Official Response
Good Afternoon SPS Commerce WebForms User:

Thank you for your continued partnership with SPS Commerce. We wanted to
follow up and let you know that the known issue we encountered where
new document notification emails were not being sent for every new
document received has been resolved.

If you are still not receiving new document notifications, we recommend
you work with your IT department or Email Provider to ensure
spscommerce.com is added to the white list to prevent our emails from
being blocked, and also confirm that the emails are not being routed to
your junk or spam folders.

We sincerely appreciate your patience while we worked to resolve this
issue. We apologize for the inconvenience this issue caused you and your
business. Please do not hesitate to contact our Customer Operations
Team at the below details with any questions.

Sincerely,
SPS Commerce Non-Integrated Services