We are not receiving notifications

  • 3
  • Problem
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

We usually receive notifications when orders are received.  We haven't gotten any emails recently.
Photo of Mike Modarelli

Mike Modarelli

  • 566 Points 500 badge 2x thumb

Posted 3 years ago

  • 3
Photo of Allie Lawler

Allie Lawler, Official Rep

  • 3,070 Points 3k badge 2x thumb
Hello Mike,

Thank you for posting in the Support Center!

To ensure that your email addresses are listed correctly, I would first advise that you check your Company User Admin.

When you first log into WebForms, you can select "Company User Admin" from the menu on the left side of your screen. You will be able to view your username and use the edit (pencil) icon to edit your settings. Once in your settings, email notification email addresses will be listed near the top of the screen. Please verify that the correct email addresses are listed.

Once this is confirmed, our support team will be able to help you look for specific emails for any POs you have received without getting an email. You can contact our support team at (888) 739-3232, Option 1, Option 1 so we can discuss your email addresses and company information privately and keep it secure for you. We will be able to track down the emails we've sent you to find out why you are not receiving them. 

Thank you,
Allie Lawler 
Customer Support Analyst I

This conversation is no longer open for comments or replies.