want to creat the shipping lable but got System Problem info

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  • Updated 3 years ago
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I want to creat the shipping lable for Dress Barn but got System Problem info, the PO# s are 411023, 411024, 411027 and 411028. please advise asap. thank you!
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Zhou Yang

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Posted 3 years ago

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Sierra, Employee

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Zhou,

Thank you for contacting the Support Center. In regards to this issue, the "system problem" is being produced by an incorrectly packed ASN. After taking a look into your account I see that a draft has been created for each ASN.  If you open the ASN to edit you can select the check button at the bottom of the form and it will open an additional error box. If you click on the error it will highlight the error in yellow in the form.

For example in ASN #411027 for item #102604153 it appears that you have packed this item twice. I believe that you are shipping 48 with a qty per carton of 24.  It is also packed as shipping qty 2 and Qty per carton of 12.  When packing ASNs you will want to make sure that the shipping qty is  actually divisible into a whole number. If this was packed twice in error you want to delete the second rep and this will correct the system problem. If not you will want to correct the shipping qty.

After reviewing all the ASNs it appears that there are a few items that are packed twice as in ASN#411027. Taking the same steps should resolve the issues you are having.

If you would like some additional assistance with this issue or practice packing ASNs, please contact our support team at 888-739-3232 option 1,1 to speak to one of our analysts who would be more than happy to walk through this process with you.

Sierra
Analyst- WebForms Fulfillment Support

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