Walgreens Implementation lack of ANY PO revisions.

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  • Question
  • Updated 4 months ago
When a PO is issued with multiple line items we cannot communicate back of an incorrect quantity, incorrect price or generate an order acknowledgement. For example a PO with 5 items, 1 time has an incorrect price. The only fix is to ask the client to cancel the entire PO and issue a new PO with all the items. The customer cancels the PO and issues a new PO but the canceled POs remain in SPS. I have watched training and we should be able to confirm line items on POs and transmit back to Walgreens. This is not the case.

Then there is the problem of invoices getting stuck in the transmission. Walgreens 200k in invoices past due and not one person can assist us.
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mike wrobel

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Posted 5 months ago

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Adam Lund, Employee

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Good Morning Mike,

I'm sorry to hear that you are having issues with customer POs, I am sure we can find a solution to this problem.

Unfortunately, incorrect prices and quantities do get sent by customers on occasion. However, some customers do have the option to send a PO Change to rectify incorrect information. This allows for you to work off the original order while making sure the information is accurate.

If your customer does require a new PO instead of a change there is a way to remove the incorrect PO from your view. Your Fulfillment portal does have the option to archive documents, this will remove them from your view while also keeping them stored if you ever need to access them. 

PO Acknowledgements should allow for you to selectively acknowledge the information that you desire, however, some retailers do have strict guidelines on what you can and cannot acknowledge. 

If you do continue to see a pattern of 'in transit' documents you can always reach out to support@spscommerce.com or call our support line at 888-739-3232. Our team of over 90 analyst can help ensure your documents are routing properly. 

Best,
Adam Lund
SPS Commerce Infinite Retail Power
(Edited)