Video: WebForms Troubleshooting - Check and Update Java

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Please view this Troubleshooting video if you are unable to load forms within your WebForms account. You will learn how to check which version of Java is enabled on your computer and, if you have an old version, how to update Java. At the end of this training video, there are options to view training videos for additional troubleshooting steps.

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Posted 7 years ago

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I have a problem loading my files on using Windows 10.  I email that my problem is with Windows 10, and I get a 4 year old video using Windows 7 and Vista.

Seriously, 4 year old troubleshooting?
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Katrina Wolyniec

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So sorry about the date on that video.  Many of the processes are the same, however, a good tool to use is the WebForms Self Diagnostic Tool.

This will walk through what may be happening with the forms and how to resolve the issue.

If you are still experiencing an issue after going through that, I would recommend calling into our Support Team.  They can then hop on a desk top share and assist in resolving the issue.

Thank you,

SPS Commerce Infinite Retail Power

Katrina Wolyniec

Customer Support
Analyst II | Fulfillment Support 

P: 1-888-739-3232

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