User Profile Permission Settings, reverting to none

  • 7
  • Idea
  • Updated 6 years ago
  • Implemented
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When setting up user profiles in WebForms, permissions do not save when altered. Permissions will stay active for the day that you have changed them and then revert back to the default setting the next day.
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Customer Analytics, Customer Satisfaction Team

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Posted 6 years ago

  • 7
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Dave, Sr. Customer Operations Analyst

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Great question!

Currently, the best way to set permissions permanently is to select "ALL" from the "Choose a trading partner" drop down menu.

After selecting "ALL" simply select the correct permissions for each document, or scroll to the bottom to change all permissions to Read/Write or None.
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Colin Walker, Alum

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Dave,

Thanks for the workaround. We have a fix planned and set in our development pipeline that addresses this difficulty.

Stay tuned to this thread for an update when this is rolled out!

Thanks,
Colin
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Colin Walker, Alum

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Hello,

I have an update on this. We have scheduled work to begin on this issue on May 20th.

Let me know if there are any questions I can answer on this.

Thanks!
Colin
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Eric

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This reply was created from a merged topic originally titled
Permissions are reverting whenever changes are made..


I"m trying to give a profile read/write access to a customers po changes. I change it to read/write, save it, then bring that customer back up and the persmissions are right back to what it was prior to the change.
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Matt Shroyer, Official Rep

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Hi Eric,

I believe the steps that Dave outlined above will help address the issues you are experiencing with updating permissions. Please let us know if you have any additional questions or concerns!
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Joann Gabriele

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This reply was created from a merged topic originally titled
Cannot send ASN or order confirmation. HELP!.


Something seems to be wrong with the SPS program. We no longer see a list of options to send asn's or order confirmations, or invoice. I have exited out, and re-entered the program to no avail. Please advise.
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Paul, Alum

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Good Afternoon Joann,

The issue you described above sounds like an issue we are seeing regarding the permissions resetting.  I've merged your topic with the original issue and resolution. Please let me know if you have any additional questions.
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Michelle Nelson

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Our account had this issue this morning. Not quite sure why but when we came in this morning we weren't able to edit or send any documents. Thankfully I read through the support center topics frequently and was able to quickly change our permission settings before it effected our business for the day. My question is, will this happen again? We seem to be having a lot of random errors in our SPS system this week.
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Fred

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Hi Michelle,

We are currently planning on installing a WebForms update within the next couple months.  The Permissions issue should be resolved after the update.  This issue may occur sometime between now and then, but we are trying to resolve this as soon as possible.  Sorry that this issue has been so frustrating for you!  Please let me know if you have any questions.
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Michelle Nelson

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Thank you Fred!
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Ashley White

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This reply was created from a merged topic originally titled
Invoice not available on "Next Steps" screen.


For two different clients, I am unable to submit an invoice for their order. When I click on the next steps arrow, the option to create an invoice does not appear. This is the first time this has occured for me.
Please help.

Thank you.
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Fred

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Hi Ashley,

We have run into this issue a couple times over the past few months.  This occurs because the Permissions set for your account do not give you the ability to view or create certain documents.  You can update this by clicking on the SPS Commerce logo, then Company User Admin, then click on the pencil icon.  This should get you into the Permissions screen.  You can follow Dave's tips at the top of the page to get those adjusted properly.  Please let me know if you have any questions.  Thanks!
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Ashley White

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Thanks - I have done this, but it has not corrected the issue.
I am still unable to submit invoices for these 2 PO's in particular - despite being able to do so for other PO's for the same client.
Sobey's PO 4560604567
HyVee PO 173629
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Fred

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Hi Ashley,

Are you working in Internet Explorer by chance? I know that sometimes that browser will not take into effect some changes on your screen and can prevent you from seeing updates. You can correct this by:

-Navigating to Tools > Internet Options
-Stay on the 'General' tab
-Under the 'Browsing History' section click on the 'Settings' button (just to the right of the 'Delete' button)
-In the following window, please choose 'Every time I visit the webpage'
-Click the OK buttons then refresh your page and check the Next Steps again

Please let me know if this helps resolve the issue. Thanks!
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Jan Bernards

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This reply was created from a merged topic originally titled
I am trying to invoice a Cabela's dropship order and there are no choices to invoice. I have never seen this happen before..


Order posted by Cabelas on Sept 25th, and sent on 25th. Acknowlegement was sent as well as the ASN. I usually go back in and invoice the next day, but on the "Next Steps" there is no option for Invoice. PO #7408573 Cabela's
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Jan Bernards

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This reply was created from a merged topic originally titled
I am trying to invoice a Cabela's dropship order and there are no choices to invoice. I have never seen this happen before..


Order posted by Cabelas on Sept 25th, and sent on 25th. Acknowlegement was sent as well as the ASN. I usually go back in and invoice the next day, but on the "Next Steps" there is no option for Invoice. PO #7408573 Cabela's
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Jan Bernards

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This reply was created from a merged topic originally titled
I am trying to invoice a Cabela's dropship order and there are no choices to invoice. I have never seen this happen before..


Order posted by Cabelas on Sept 25th, and sent on 25th. Acknowlegement was sent as well as the ASN. I usually go back in and invoice the next day, but on the "Next Steps" there is no option for Invoice. PO #7408573 Cabela's
Photo of Jan Bernards

Jan Bernards

  • 122 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled
I am trying to invoice a Cabela's dropship order and there are no choices to invoice. I have never seen this happen before..


Order posted by Cabelas on Sept 25th, and sent on 25th. Acknowlegement was sent as well as the ASN. I usually go back in and invoice the next day, but on the "Next Steps" there is no option for Invoice. PO #7408573 Cabela's
Photo of Jan Bernards

Jan Bernards

  • 122 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled
I am trying to invoice a Cabela's dropship order and there are no choices to invoice. I have never seen this happen before..


Order posted by Cabelas on Sept 25th, and sent on 25th. Acknowlegement was sent as well as the ASN. I usually go back in and invoice the next day, but on the "Next Steps" there is no option for Invoice. PO #7408573 Cabela's
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Sarah, Alum

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Hi Jan,

I am merging your question with this topic as it appears to be the same issue. If you adjust your permissions settings using the steps that Fred provided, you should see the invoice option.

-Navigating to Tools > Internet Options
-Stay on the 'General' tab
-Under the 'Browsing History' section click on the 'Settings' button (just to the right of the 'Delete' button)
-In the following window, please choose 'Every time I visit the webpage'
-Click the OK buttons then refresh your page and check the Next Steps again

Let me know if you are still having trouble seeing the invoice option. Have a great weekend!
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Paul, Alum

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Official Response
 In order to resolve this issue please complete the following:

1. Click on the SPS Commerce logo in the upper left corner of your WebForms account
2. Click on Company User Admin
3. Click on the pencil icon underneath 'Edit'
4. Select ALL from the trading partner drop down menu
5. From the drop down menu at the bottom of the screen, select 'All permissions Read/Write'
6. Save We are aware that sometimes when you only set permissions for one trading partner, it will revert to "None." Our developers are currently working on this. To ensure that your permissions are saved successfully, just make sure to select "ALL" and then set them all to "Read/Write." 

You may also view our Company User Admin Video which will guide you through setting permissions.
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Colin Walker, Alum

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Official Response
Hello Everyone,

As an update, we have a fix built out for this issue. We're in the middle of running a series of quality tests to ensure this is safe for deployment.

More updates to come when I know more!

Thanks,
Colin
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Colin Walker, Alum

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Official Response
Hello again,

I just stepped out of a status meeting with our technology team on this issue. We've tested this fully and will be releasing to all WebForms users by the end of this week!

Thanks everyone for the feedback.

Best,
Colin
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Colin Walker, Alum

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Official Response
I'm happy to announce a fix was deployed last night. We verified that permissions settings are no longer reverting to "none".

Thanks everyone for your input and patience as we worked on solving this issue!

Regards,
Colin

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