USER_ERROR: Could not calculate cost for the selected Realtime rate. The rate for this service is not available for the specified source and destination addresses

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Doctype: Any inbound document

Error Detail:
USER_ERROR: Could not calculate cost for the selected Realtime rate. The
rate for this service is not available for the specified source and
destination addresses

Resolution:
This document failed because it could not calculate cost for the
selected Realtime rate. The rate for this service is not available for
the specified source and destination addresses.

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FAQ, SPS FAQ

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Posted 5 years ago

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Tarin

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We've received the error message below and cannot determine how to resolve.  We do not charge this customer for shipping and that field is marked as $0.00.  How do we resolve this?

The documents below encountered the following NetSuite error:

Serial Number: PCL11309650862

Document Originator:Owens & Minor

Document Recipient: Access Scientific Inc Document Type: 850

PONumber: 55267

TsetPurposeCode: NA

ShipmentID: NA

Import failed on SalesOrder, internalID = [Failed before internalId was generated] due to: Netsuite call add failed USER_ERROR:Could not calculate cost for the selected Realtime rate. The requested service is unavailable between the selected locations. 

Please make the appropriate changes in your NetSuite account. If you need any help understanding these errors or assistance in reprocessing these documents, please visit the following link.