USER_ERROR:Please choose an item to add (Data Center ID:2519910203)

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

Hi Can you tell me what this error means? This order appears to be missing the VPN and it didn't drop into NS. We've asked TSA to resend with the VPN, is there anything else we could do?  This is an item that we've sold many times before - not new.
Thanks
Marcia

The documents below encountered the following NetSuite error:
Serial Number: PCL2519910203
Document Originator:Sports Authority Inc
Document Recipient: Pioneer International Corp
Document Type: NA
PONumber: 903167
TsetPurposeCode: NA
ShipmentID: NA
Import failed on SalesOrder, internalID = NetSuiteID due to:  USER_ERROR:Please choose an item to add  (Data Center ID:2519910203)
Please make the appropriate changes in your NetSuite account.
Photo of MARCIA LINCOLN

MARCIA LINCOLN

  • 1,074 Points 1k badge 2x thumb

Posted 3 years ago

  • 2
Photo of Todd Thome

Todd Thome, Manager

  • 150 Points 100 badge 2x thumb
Good morning Marcia,

Thank you for reaching out to our Support Center!  We are looking into this error and will be following up with you shortly.

Thanks,

Todd
Photo of Jordan

Jordan, Software Engineer

  • 7,480 Points 5k badge 2x thumb
Marcia,

It sounds like you connected with Dan regarding the issue.  Glad you were able to get it resolved!

Jordan
Photo of MARCIA LINCOLN

MARCIA LINCOLN

  • 1,074 Points 1k badge 2x thumb
Hi Jordan,
Yes Dan called me a little while ago.  We are waiting for TSA to resend the order with the VPN number filled in as it should've been the first time.  Hopefully that will fix the issue.  Thanks for responding!!!
Marcia
Photo of Jordan

Jordan, Software Engineer

  • 7,480 Points 5k badge 2x thumb
You are welcome, happy to hear that!  Please let us know if the resent order does not come through.

Have a great day,

Jordan

This conversation is no longer open for comments or replies.