USER_ERROR:Invalid purchase order status, id: 2384195 (Data Center ID:4298588453)

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  • Updated 2 years ago
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I've been experiencing the above error on intermittent invoices for Moosejaw. Can you please help identify what needs to be corrected?
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Scott Orton

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Posted 2 years ago

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Katrina Wolyniec, Employee

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Hello,

So sorry for the late reply!  This is a Netsutie import error. This order status has been closed in your Netsuite account and will need to be reopened before it can be imported.

The best practice is to ensure the PO is open in your Netsuite account and then call our support team and they can resend it to you.

If this is not the case, or you have further questions about this specific PO, it would be best to call the support team and they can open an ticket for you and research this particular issue.

Thank you,

SPS Commerce Infinite Retail Power

 Katrina Wolyniec

Customer Support Analyst II | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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