Updating Customer Map Changes in WebForms and FIS

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  • Updated 5 years ago
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On April 30th, 2014, we received an email from SPS Commerce Customer Operations informing us that changes to Longo's 810 map have been applied to the WebForms.  However, it seems these changes were not given to FIS as the invoices we uploaded were all rejected.  A case has already been opened and the implantation team should have the fix for us in the next couple of business days.


The issue - when the map change was received, why weren't all service teams at SPS (WebForms, FIS, etc) reviewing them to see what and who might be affected?  I seem to recall this happening one other time in the past as well.


Hopefully you have a standard procedure in place and that these are just exceptions to the norm.  If not, this may be something to review.


Thank you for reviewing this situation.


Shawn

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Shawn Mills

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Posted 5 years ago

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Dan

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Good Evening Shawn,

Thank you for your inquiry. Each time a change is installed to our production environment projects are created for our integrated implementation team. They are to review the connection and make any necessary adjustments to the mapping. This did occur for this change to Longos with your connection. A project was created and assigned to an analyst for review. It appears that not all necessary changes were enacted and the analyst handling your case has referred this back to our implementation team to resolve. I apologize for any interruption this has caused your business and I assure you that this will be taken care of. Enjoy your evening!

-Dan Shiel
Integrated Account Analyst

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