Archived and Closed
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On April 30th, 2014, we received an email from SPS Commerce Customer Operations informing us that changes to Longo's 810 map have been applied to the WebForms. However, it seems these changes were not given to FIS as the invoices we uploaded were all rejected. A case has already been opened and the implantation team should have the fix for us in the next couple of business days.
The issue - when the map change was received, why weren't all service teams at SPS (WebForms, FIS, etc) reviewing them to see what and who might be affected? I seem to recall this happening one other time in the past as well.
Hopefully you have a standard procedure in place and that these are just exceptions to the norm. If not, this may be something to review.
Thank you for reviewing this situation.