UNEXPECTED_ERROR:An unexpected error occurred. Error ID: jskjz8pa1ezygxscdkhtw

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  • Updated 5 months ago
I received the below error which looks like there was an issue when the order was trying to be created in NetSuite.

The documents below encountered the following NetSuite error:

Serial Number: PCL12377399603

Document Originator:Dot Foods

Document Recipient: PEANUT BUTTER AND CO Document Type: 850

PONumber: 693804-001

TsetPurposeCode: NA

ShipmentID: NA

Import failed on SalesOrder, internalID = [Failed before internalId was generated] due to: UNEXPECTED_ERROR:An unexpected error occurred. Error ID: jskjz8pa1ezygxscdkhtw Please make the appropriate changes in your NetSuite account. If you need any help understanding these errors or assistance in reprocessing these documents, please visit the following link.

https://supportcenter.spscommerce.com/spscommerce/topics/netsuite_notifications


Can you please assist ASAP so we are not late on delivering this order?


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Eric Manenkoff

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Posted 6 months ago

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Adam Lund, Employee

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Hello Eric,

It appears that Peanut Butter and Co is missing an internal ID for their location. Please provide the internal ID for their location and I can table this information for this connection. Please let me know if you have any questions. Thank you for using Support Center!

Adam Lund
SPS Commerce Infinite Retail Power


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Eric Manenkoff

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Hi Adam,

I also received an email back from SPS Support about this issue. The Internal ID is 1635.

We used to never have issues with this location, not sure why it is happening now.

Will this order flow into Netsuite once this is resolved?

Thanks,

Eric
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Adam Lund, Employee

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Hi Eric,

I can confirm that the location internal ID has been set up correctly and the document has been reprocessed, please let me know if you have any other questions.

Thank you for using Support Center!

Adam Lund
SPS Commerce Infinite Retail Power



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Scott M

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My own version of the same error.  Is there a better way for me to provide internal ID mappings for new accounts?

Serial Number: PCL12494928764 
Document Originator:Whole Foods Global 
Document Recipient: PACT Apparel Inc 
Document Type: 850 
PONumber: 75833993 
TsetPurposeCode: NA 
ShipmentID: NA 
Import failed on SalesOrder, internalID = [Failed before internalId was generated] due to: UNEXPECTED_ERROR:An unexpected error occurred. Error ID: jsyxf1jx1a8y9v5cd4q7a 
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Eric Manenkoff

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Scott, I emailed support@spscommerce.com with the issue. All I had to do was give them updated Internal ID for mapping purposes and it was solved in a few hours.
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Adam Lund, Employee

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Hello All,

I would also recommend emailing in the new internal IDs to support@spscommerce.com, we can then update the information on our end. Thank you!

Adam Lund
SPS Commerce Infinite Retail Power