Unable to save quantity-per-carton correctly on Advance Ship Notice

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  • Updated 5 years ago
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Unable to save quantity-per-carton correctly on Advance Ship notice. The quantity-per-carton is resetting to the total ordered after I save the ASN. (Mills Fleet Farm ASN) imgimg
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mike mcgowan

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Posted 5 years ago

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Dave, Sr. Customer Operations Analyst

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Hi Mike!

This is occurring since you have selected "Multiple" from the Single/Multiple Item per Pack drop-down menu.

If these 2 items are shipping in the same box, you will have to create a Pack Info section for each box, and continue to mark it as "Multiple".

If these items are shipping in separate boxes please select "Single" from the drop-down menu, and create a Pack Info repetition for each set of boxes.

You may also want to review our ASN video here:

http://supportcenter.spscommerce.com/...

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