Unable to successfully process the following document

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  • Updated 1 year ago
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This has happened before. It is a problem between SPS and my customer, Grainger. The information you say is missing, is not from this end. Here is a copy of the email you sent me. Please fix this. There is nothing I can do on this end. I have talked to your support people about this before.

SPS Commerce was unable to successfully process the following document:

 

Serial Number: PCL6390581776

 

Document Originator: DAVIS INSTRUMENTS CORP Document Recipient: Grainger Document Type: 810

 

Source Filename: /u01/ftp/vendor/davisinstm/in/IN05161760443.XML

 

ShipToLocationNumber: 004

InvoiceDate: 2017-05-12

PurchaseOrderNumber: 4619845936

InvoiceTotal: 1428

VendorNumber: 017202

ShipToLocation: WW Grainger 004

InvoiceNumber: 617055

 

InvoiceNumber:617055  Invalid data 017202 in Vendor in line 11, column 30. Vendor requires text with at least 8 to a max of 10 characters not 6 characters but contains 017202

 

InvoiceNumber:617055  Missing element: expect Vendor before ending InvoiceHeader in line 13,column 21

 

InvoiceNumber:617055  Invalid data 473564-00 in NatlDrugCode in line 36, column 47. NatlDrugCode requires text with exactly 10 characters not 9 characters but contains 473564-00

 

InvoiceNumber:617055  Missing element: expect LineSequenceNumber before ending InvoiceLine in line 44,column 21

 

InvoiceNumber:617055  Invalid data 481459-00 in NatlDrugCode in line 51, column 47. NatlDrugCode requires text with exactly 10 characters not 9 characters but contains 481459-00

 

InvoiceNumber:617055  Missing element: expect LineSequenceNumber before ending InvoiceLine in line 59,column 21

 

InvoiceNumber:617055  Invalid data 481459-00 in NatlDrugCode in line 65, column 47. NatlDrugCode requires text with exactly 10 characters not 9 characters but contains 481459-00

 

InvoiceNumber:617055  Missing element: expect LineSequenceNumber before ending InvoiceLine in line 73,column 21

 

InvoiceNumber:617055  Invalid data 481333-00 in NatlDrugCode in line 80, column 47. NatlDrugCode requires text with exactly 10 characters not 9 characters but contains 481333-00

 

InvoiceNumber:617055  Missing element: expect LineSequenceNumber before ending InvoiceLine in line 88,column 21

 

InvoiceNumber:617055  Vendor must begin with '20', or '53'.

 

 

An error has occurred while processing the document referenced above. If you would like assistance to resolve the error or need additional information, please visit our Support Center and choose one of our convenient contact channels to connect with a support representative.

 

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Kind regards,

SPS Customer Operations Team

 

 

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Kim Humburg

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Posted 1 year ago

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Allie Lawler, Employee

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Hello Kim!

You will want to contact our support team directly, as all information published in the Support Center is public, and we would like to help keep any connection-specific information confidential for you. We can be contacted at support@spscommerce.com or at (888) 739-3232, option 1, option 2!

Thank you,
Allie Lawler
Customer Support Analyst II

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