Unable to re-open a Canadian Tire PO

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We need to correct and re-send an invoice for Canadian Tire PO #03445941, and need to re-open this purchase order to do so. Webforms will not allow us to make this change. Can you have this change made on your end?

James
Lawrason's, Inc.
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James Panico

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Posted 3 years ago

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Jordan, Software Engineer

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Hi James,

Thank you for your post!  Yes - Canadian Tire is an item-tracking retailer, which means once all items have been "used" you will not be able to send more.  That being said, I can certainly open the option up and get your items back.  Do you mind providing me with a PO number? 

Thank you for your patience!

Jordan
(Edited)
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James Panico

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Hi Jordan, thanks for your quick response. PO number is 03445941.
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Jordan, Software Engineer

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James,

The Invoice has been reopened and all quantities should be available for you.  As you likely know, you will want to Invoice directly off the ASN.  If the option is still crossed off, please follow this post to clear temporary internet files as occasionally a browser will "remember" the option being crossed off.

Please let me know if there is anything else I can help you with, happy Friday!

Jordan

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