Unable to print shipping labels

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  • Updated 3 years ago
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I work for Bending Branches paddles and am unable to print a shipping label for PO# 99193595, Shipment ID is 0743450.
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Brian

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Posted 3 years ago

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Katrina Wolyniec, Employee

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Hello,

Thank you for posting to the Support Center!

There are a few things that could be preventing you from printing the shipping labels. 

One is that the ASN boxes are not packed in a way that divides evenly and the computer does not know how to divide the quantities into different boxes.

Another is that there is a repetition of the ASN that is not finished yet and the computer can not print out the labels until that unfinished repetition has been completed.

Another is that WebForms is encountering an issue when communicating to the printer.  This happens at times and most often the solution to this issue is to make sure the printer you would like to print to is set as the default printer.

To determine and troubleshoot the issue you are experiencing, I would recommend calling into our Support Team and they can work with you to ensure you are able to print the labels for your shipment.

Thank you!

SPS Commerce Infinite Retail Power

 

Katrina Wolyniec

Senior Analyst | Fulfillment Support 

P: 1-888-739-3232

niservices@spscommerce.com

 

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