Unable to Load Document

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  • Updated 4 years ago
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We (Liberty Mountain) recently got set up to trade documents with REI via webforms.  We are trying to load the invoice document and get an error stating that it cannot load the document.  I searched these forums and tried a couple of the suggestions: I cleared the Java cache and also deleted temporary internet files.  We are using IE 10.

Here are a couple of the PO numbers for which we are trying to load an invoice so we can send it:
  • 4502773668
  • 4502773666
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Paul

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Posted 4 years ago

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Jordan, Software Engineer

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Good morning Paul,

Thank you for utilizing the Support Center, impressive research you have already done!  I logged into your account and was able to replicate.  This looks like an issue with the setup.  I am diving in a little deeper, but this shouldn't take too long.  I will follow up with you when I am able to diagnose and resolve the issue!

Stay tuned.

Jordan
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Jordan, Software Engineer

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Thank you for hanging in there, Paul.  I was able to isolate the issue and currently Geordie, your Implementation Analyst, is working on resolving this. 

Essentially, it looks like your company (or an affiliate) was set up with REI roughly five years ago.  This caused an issue on our end during the setup, but again, Geordie is working on it as we speak.

I will respond once more once all is resolved, I just wanted to shed light on where we are and why it is taking a little longer than expected.

Jordan
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Paul

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Thanks for the updates and for working on this so quickly.
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Jordan, Software Engineer

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Don't want you to feel like this was forgotten - Geordie and I are still straightening out the issue.  Each time we make the appropriate change, it does not seem to "stick" in the system.  The fun of technology sometimes! 

I am sincerely sorry for setting the expectation that this would be resolved sooner but we are continuing to focus on getting the correct changes made.  Hang in there!

Thanks,

Jordan
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Paul

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Thanks for keeping me updated.
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Jordan, Software Engineer

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Paul,

I am happy to pass along that this has been resolved and I was able to load an Invoice in your account. I really appreciate your patience, you should be all set.  Please let me know if you have any issues going forward.

Jordan

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