trouble loading invoices for payment.

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old

this is the first time using this system. I copied the id # and searched for it. When it came up I clicked on the orange arrow and nothing happens--states "please wait...your form is loading.
Photo of Michael Sternbach

Michael Sternbach

  • 70 Points
  • frustrated

Posted 4 years ago

  • 1
Photo of Katelyn Plutt

Katelyn Plutt

  • 400 Points 250 badge 2x thumb

Good afternoon Michael,

Thank you for contacting SPS Support Center! This error is related to the application: Java -- which is used to load all of our forms on the WebForms portal.  I have included some helpful Java troubleshooting here. Java troubleshooting often is browser specific. For Mozilla Firefox, Java needs to be enabled in the upper left hand corner by clicking on the icon that looks like a red lego, and changing it from "Block Plug in" to "Allow and Remember."  It may also be that you need to update your Java settings. I would advise following the troubleshooting steps in the link above.  Please let me know if you have any questions or further issues.   I am happy to schedule a time to conduct a desktop share with you so I can take a look.  Thank you and have a nice day!


Best Regards,

SPS Commerce Infinite Retail Power

 
Katelyn Plutt
Senior Analyst - Webforms Fulfillment Support
 
Phone: 888-739-3232 Option #1, Option #1
NIServices@spscommerce.com


This conversation is no longer open for comments or replies.