trouble loading invoices for payment.

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  • Updated 4 years ago
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this is the first time using this system. I copied the id # and searched for it. When it came up I clicked on the orange arrow and nothing happens--states "please wait...your form is loading.
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Michael Sternbach

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Posted 4 years ago

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Katelyn Plutt

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Good afternoon Michael,

Thank you for contacting SPS Support Center! This error is related to the application: Java -- which is used to load all of our forms on the WebForms portal.  I have included some helpful Java troubleshooting here. Java troubleshooting often is browser specific. For Mozilla Firefox, Java needs to be enabled in the upper left hand corner by clicking on the icon that looks like a red lego, and changing it from "Block Plug in" to "Allow and Remember."  It may also be that you need to update your Java settings. I would advise following the troubleshooting steps in the link above.  Please let me know if you have any questions or further issues.   I am happy to schedule a time to conduct a desktop share with you so I can take a look.  Thank you and have a nice day!

Best Regards,

SPS Commerce Infinite Retail Power

Katelyn Plutt
Senior Analyst - Webforms Fulfillment Support
Phone: 888-739-3232 Option #1, Option #1

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