Ths program is not user friendly, I have tried several times over the past 2 days to retrieve my PO, but the dam system won't even let

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This program is not user friendly, I have tried several times over the past 2 days to retrieve my customers PO, but the dam system won't even let me in to Fulfillment get started!
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Alana Trilynx

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Posted 2 years ago

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Allie Lawler, Employee

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Hi Alana!

If you are ever having trouble logging in or need to contact our support team urgently, please feel free to give us a call at (888) 739-3232, option 1, option 1.

I'm showing that you were able to log in last week. If you'd like, we do have a ton of great information in our Training Center on how to navigate in the new product. In the Training Center, you have access to:
- Document tutorials and walkthroughs
- Recorded webinars to view at your convenience
- Product user guides to view and download
- Product navigation walkthroughs and videos
- Retailer-specific courses on specifications, requirements, and more

Our Training Center is free for all SPS customers, and is tailored to your specific connections through SPS, and the products you use. You can access our Training Center at https://trainingcenter.spscommerce.com/learners/sign_in, and it will not have the same login as your Fulfillment account. You can request a free account at https://accountrequest.trainingcenter.spscommerce.com, and our Training team will get you signed up right away!

We did offer the upgrade for you back in October to allow some time to get acclimated to the new system. We hope that after learning more about it, it is more user-friendly for you!

Thank you,
Allie Lawler
Customer Support Analyst I

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