What does the Italic font in my WebForms Inbox mean?

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What's the meaning when the line shows italic within the INBOX?
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Hao Li

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Posted 7 years ago

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Hi Hao,

Great question! Typically, a purchase order appears italicized because you do not have permissions set to view the order, but permissions are set to create return documents off of the order.

For example, your Purchase Order could be set to None in permissions, but the Invoice is set to Read/Write.

  1. To check if this is the issue, please follow the steps below.

  2. Click on the SPS Commerce logo in the upper left corner

  3. Click on Company User Admin

  4. Click on the Pencil icon next to your username

  5. Choose ALL from the trading partner drop down menu

  6. Choose All Permission Read/Write from the Permission Action drop down menu

  7. Click Save

Please feel free to let us know if you have any questions regarding this!
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Christina Wales

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For us, the main source of italics are trading partner orders that have been updated through a PO Change. If we submit a PO Acknowledgment with any deviation from the original PO (requested ship date change, address adjustment, etc) we get a PO Change notification. When you accept the PO Change, the original version of the PO will be italicized, and a new version will appear that reflects the new information from the PO Change. The new revision is the only one from which you can perform Next Steps--the italicized one will only let you link back to the new, active revision.

By the time an order for a trading partner like Grainger actually ships (some of our products have long, variable lead times), we may have several italicized generations of the PO hanging out in the inbox. I don't want to delete them in case I need to refer back to them at some point. On my monitors, italics are not different enough to be very useful as sorting method, so I flag or label the active copy. :)
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Hi Christina,

Thanks for the great response! If you have an idea of how we can better display the Purchase Order Changes and newest revised version of the Purchase Order, please let us know by posting an Idea! We would love to hear any feedback on this process.

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