The program will not load the invoices and my Java is up to date

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  • Updated 4 years ago
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I am unable to do any billing because the program will not load the invoices. I'm from Tarantino's and trying to bill Costco. One of the P.O.'s is 961-0925-314. My Java is up to date.
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Diane Carlson

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Posted 4 years ago

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Carrie, Customer Operations Analyst

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Hi Diane,
Could you try the below steps and then restart your browser?

Clearing TIFFs from Java

1.       Open the Control Panel and click on Java.  If it is not on the front page of the Control Panel it will be under “Programs.”

2.       On the Java Control Panel, go to the General tab and find where it says Temporary Internet Files.  Click the “Settings” button underneath it.

3.       On the new window, click the “Delete Files” button at the bottom.

4.       On the new window, put a check mark in every box and then click OK.

5.       Click OK on the other windows until you have exited the Java Control Panel.

6.        Restart your browser and log back into WebForms to open the form.

Let me know if this works!

Thanks,
Carrie
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Kathy Cordaro

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Hi Carrie:

I just tried this and it still won't load my invoices
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Diane Carlson

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Hi Carrie, I went in and did everything that you requested. The Java program is trying to tell me that it is outdated but when I go to the program it says that it is updated. When I go into your program, I am told that my drivers for the Java are out of date. Then they put me into a program that has malware and other things; which causes my computer to stop.
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Carrie, Customer Operations Analyst

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It sounds like you may need to uninstall Java and then reinstall.
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Diane Carlson

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I have Java version 7 update 67. The update 11 for Java is not available from the website; so for me to uninstall the Java I have won't do me any good. What do you suggest.
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Carrie, Customer Operations Analyst

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Hi Diane,
Were the below replies helpful?

Carrie
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Carrie, Customer Operations Analyst

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I would suggest to uninstall any/all versions of Java on your computer and reinstall 7 u 67 again. Uninstalling and reinstalling help refresh Java and remove any bugs.

1. To uninstall go to the Control Panel
2. Make sure it is View By Category
3. Click on Uninstall a Program
4. Find all/any versions of Java
5. Right click and Uninstall
6. Restart computer if prompted
7. Go to www.java.com and download Java again and install as usual

Please let me know if you have any questions regarding this.

You can always call in and ask for me, I know Java issues are tricky, and I can help you.

Carrie
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Kathy Cordaro

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I'm having the same problem.  I uninstalled Java and reinstalled, rebooted computer and I'm still having same issue!  Help!!
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Kathy Cordaro

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Carrie:

Can I call you?  Phone number?
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Carrie, Customer Operations Analyst

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Sorry to hear you are also having issues. We could get on a desktop share if you are still have issues after the below directions:

Due to an update to Webforms that will provide improved performance and features, you may be experiencing issues loading forms. To resolve this issue you will need to clear your browser cache and Java cache. You can follow the below prompts to do this. If after completing these steps you are still unable to load forms, please reach out to Customer Operations by calling, 1-888-739-3232 option 1.

Clearing Cache: Internet Explorer
1. Go to the gear in the top right under the red 'X'
2. Click on 'Internet Options'
3. Under the General tab choose 'Delete'
4. In the new window, make sure ONLY 'Temporary Internet Files' and 'Cookies and Website Data' are checked
5. Ensure that 'Preserve Favorites website data' is unchecked
6. Click delete
7. Click apply, then OK.
8. Refresh your Webforms page

Clear Cache: Firefox
1. Choose History from the tool bar at the top. If you do not see it tap the 'Alt' key   once.
2. Choose 'Clear Recent History'
3. In the New window, make sure the time range is set to Everything
4. Make sure ONLY Cookies and Cache are checked.
5. Click 'Clear Now'
6. Refresh your Webforms page

Clearing Java Cache
1. Click on your start menu
2. Choose control panel
3. Double-click on the Java Icon
4. The Java Control Panel should appear
5. Click 'Settings' beneath 'Temporary Internet Files'
6. Click 'Delete Files'
7. Have both 'Application and Applets' and 'Trace and Log Files' selected and click 'OK'
8. Click 'Ok' two more times to get out of the Java Control Panel

Does this help?

Carrie
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Kathy Cordaro

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Carrie:

I use Chrome.  
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Diane Carlson

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Hi Carrie,  Yesterday we ran couple of scans on my computer deleting all temp files as well as the ones in Java. We reset my computer back before there was any problem but I am still not able to edit invoices. I can do an all complete but if there is something that needs edited; I'm out of luck. I have one P.O. that Costco didn't update and I am unable to invoice because it wasn't updated. The P.O. #

is # 260-1002-179 it needs to have 10 cases of breakfast on it.  Would it be possible for you to edit it?

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Carrie, Customer Operations Analyst

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Was the Invoice already sent? Unfortunately,
once a document is sent it is like an email, you cannot take it back or edit it.
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Diane Carlson

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Since I was unable to edit, I haven't sent the invoice yet.
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Diane Carlson

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Were you able to go into P.O. # 260-1002-179 and correct the breakfast to 10 Cases?

my phone # 619-232-7585

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Carrie, Customer Operations Analyst

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I'll give you a call today Diane. Sorry about the issues you're facing.

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