The PO's in my system will open but only come up blank.

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  • Updated 4 years ago
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In my system the orders will open but come up blank.  Forecasts, and PO Changes are opening fine.  Just got a new computer, don't know if this is the issue, but it seems strange that some items in the inbox will open and others will not.  Examples...PO Change 2229-01033 will open, yet PO# 36387021 and others open only as blank pages.
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Kell Sturgis

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Posted 4 years ago

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Kell Sturgis

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Fixed it.  No reply necessary.  If others have the same problem you can try to solve it by adding the "hosted-commerce.net" to your "compatibility view" under  "tools" and BAM...your good!   
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Noam Eisen

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I have the same problem what do you mean by "tools"?
Browser tools or something else? 
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Kell Sturgis

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Yes the browser tools  at the top of your page.
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Jordan, Software Engineer

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Impressive, thank you for sharing your success! 
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Kell Sturgis

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*you're

too much excitement for correct spelling.

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Sunday White

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I have same issue. Tried above option and had no success. Please assist.
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Jordan, Software Engineer

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Hi Sunday,

Are you using Internet Explorer?  Please check out this article, as it explains the same steps above in a little more detail.  Please let me know if this does not work for you!

Jordan
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Sunday White

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As stated approx 2 hours ago, I tried the above option already, and it did not change my lack of information.

Old po's are opening, but PO from today is not. 
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Jordan, Software Engineer

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What is the Purchase Order number?
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Sunday White

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0058759971  from Fred Meyers. Odd thing, I was able to get the Pick Slip to be visible - but only once.

Also, I was able to print advanced ship notice for Bed Bath and Beyond earlier today.

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Jordan, Software Engineer

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How strange!  If you don't mind me asking, only because I was able to open the Purchase Order on my end, whether you have ensured hosted-commerce.net is still listed in compatibility mode?  The reason I ask is I do know that if the "Delete browsing history on exit" check-box is checked under Internet Settings, it will remove this as soon as you close out of the browser.  Please see this check-box below and ensure it is un-checked:



If all of this has been checked and they are still blank, I can email you your order/pick slip tonight as a temporary work-around.  If this is the case, I will have an analyst reach out tomorrow to further troubleshoot as I am not familiar with any further issues beyond compatibility mode.

Jordan
(Edited)
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Sunday White

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BOOM! goes the dynamite!

That worked. Thank you!!

Hopefully, that is all for today on odd stuff. Working on a DUNS issue too..

again - Thanks!

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Jordan, Software Engineer

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Great, glad to hear that!  You should not run into that again, thankfully. 

You are welcome, feel free to let us know if we are able to help with the DUNS issue.  I know many times we are not able to, but if it is something I can help with, don't hesitate to ask.

Have a great night,

Jordan

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