The connection to this website is untrusted

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  • Updated 3 years ago
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Hello! I am the IT Systems Admin for Sealed Unit Parts Co. and one of our users has been noticing the following Security Warning popup whenever she tries accessing invoices through the SPS portal. This message states that "The connection to this website is untrusted" for and "The certificate is not valid and cannot be used to verify the identity of this website". She must hit Continue every time to use the website. I've tried adding the URL to Trusted Sites in Internet Explorer, use Compatibility View, even completely remove her IP from any blocked access on our firewall. Any information you might have would be appreciated.

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John Nobbs

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Posted 3 years ago

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Allie Lawler, Official Rep

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Hello John,

Without seeing more about the situation on a desktop share, this could be a few different things:

- If your company has a firewall, Java may not properly run.
- Your system clock settings may be off
- Ad Blocking may be turned on
- Script Blocker may be turned on
- Cross Site Scripting may be an issue
- Browser Security Settings may be incorrect

I am seeing that Sealed Unit Parts is an Assortment customer with SPS, so I would recommend reaching out to our Assortment Support team between 9a-5p M-F at (888) 739-3232, Option 3 so they can get a closer look at the issue and when the notice pops up.

Thank you,
Allie Lawler
Customer Support Analyst I

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