TAX VALUE EXCEEDS THE TOLERANCE FOR THE LINE ITE

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  • Updated 4 years ago
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I have imputed the HST charge and 13%, SPS will automatically come out with the calculation of the amount, which matches my invoice amount at the end but i got rejected message showing the TAX VALUE EXCEEDS THE TOLERANCE FOR THE LINE ITE. I have inputed 6 invoices but got rejected 4 of them so far. should i resubmit the invoice after the problem is resolved.
Please kindly help

For this order: My invoice tax amount is $542.88
SPS shown is $542.88

PO4804555255
Company :wismettac asian food
Invoiced to : loblaws
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Jordan

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Posted 4 years ago

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Allison Kincaid

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Hi Jordan,

I'm sorry to hear you are having a frustrating experience! I just took at look at the invoice you submitted for PO 4804555255 and I am showing that it was Accepted by Loblaws. 

I also checked your "Sent" folder in Webforms and I didn't immediately see any rejected documents.

I would be happy to take another look for you if you have an example of a document that was rejected by Lobaws!

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