system problem

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  • Updated 3 years ago
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When  trying to print Burlington Coat labels, I'm getting a "system problem" on an empty screen and no labels.  Have double check Draft and it is correct.  I then loaded a Bed Bath label and it worked great, so it doesn't appear to be an issue on my end.

PO#  639340101, please advise ASAP

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Wayne Turner

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Posted 3 years ago

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Ryan, Employee

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Wayne,

Thank you for contacting the Support Center. In regards to this issue, the "system problem" is being produced by an incorrectly packed ASN. After taking a look into your account I see that two ASNs have been created. ASN 43 has 27 as the shipped quantity and 16 quantity per carton. ASN 44 has 28 and 16 respectively. You will want to make sure that these numbers are actually divisible into a whole number as you are currently saying that you are putting partial items into each carton.

For example, if the shipped quantity is actually 28, here is how you would want to pack it if there are 16 items per box. Under pack repetition #1 you could select 16 as the shipped quantity and 16 as the quantity per carton. For the remaining 12 items you would create a second pack repetition by clicking the plus sign next to pack info. From here you would add the shipped quantity and quantity per carton as 12. This would give you a total of 28 shipped items and two boxes with two labels.

Alternatively, if the quantity per carton was 14, you could put the shipped quantity as 28 and quantity per carton as 14. Since this is divisible into a whole number, the form can do the math for you and know that you need two labels in this instance without having to create multiple pack info repetitions.

If you would like some additional assistance with this issue or practice packing ASNs, please contact our support team at 888-739-3232 option 1,1 to speak to one of our analysts who would be more than happy to walk through this process with you.

Ryan Decker
Analyst- WebForms Fulfillment Support
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Wayne Turner

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OK, that makes sense, I put the shipped Qty as cases because that was what defaulted up (28) when I added the line item so I made the assumption that was what I needed to apply there.

I knew it worked like that on Bed Bath but since it defaulted to cases originally, I went with that.

All good now,  Thanks

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Ryan, Employee

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The way it sources in depends on two things generally:

1. How it sources off of the PO
2. If you have any defaults set

Glad to hear it though, Have a great rest of you day!

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